Terms and Conditions

1. **Pricing and Services:**  
   All prices are subject to change. Additional charges may apply for added services or late fees.

2. **Staff Availability:**  
   All services are subject to staff availability.

3. **Client Responsibility:**  
   The health and safety of your pets is our number one priority. Please ensure that all pet information, visit routines, emergency contacts, vet information, and emergency instructions are uploaded to the client portal. This information is crucial for us to act promptly in case of an emergency. Access the portal via the Client Portal tab or [click here] (https://1021zorgerspetcare.petsoftware.net/clientportal/login )

4.  **Severe Weather and Emergencies:**  
   We will do our best to reach your scheduled visits during severe weather. However, if it is unsafe for us to travel, you will be notified immediately. It is important to have a backup plan with a nearby family member, friend, or neighbor, especially when you are out of town. Road closures, flooding, downed trees, power lines, and other extreme events may prevent us from completing visits.

5. **Safety and Outdoor Time:**  
   In cases of severe weather, behavioral issues, health concerns, or other factors, we may limit outdoor time to ensure safety.

6. **Property Access:**  
   If you provide us with a door or garage code, please note that if the door or garage fails to open and no other access is available, we may not be able to complete the visit. Instances such as dead batteries or faulty locks have occurred. We will contact you to find a solution, but if we are unable to complete the visit, the full charge will still apply.

7. **Cancellations:**  
   Last-minute (same-day) cancellations cannot be made online. Please contact us directly to cancel. We understand that schedules change, emergencies happen, and you may not feel well. Charges for cancellations will be assessed on a case-by-case basis.

8. **Day-of Requests:**  
   Day-of service requests are not available to schedule online. Please contact us directly to make such requests. We will do our best to accommodate, but availability is not guaranteed.

9. **Payments and Late Fees:**  
   All balances must be paid in full. Failure to do so may result in late fees and service termination.

10. **Service Termination:**  
   We reserve the right to terminate services for any reason, at any time.

**Additional Terms and Conditions:**  
  Additional terms and conditions may apply and are subject to change.**